These are some good resources materials I have come across in the
area of E-Learning, Customer Service and Knowledge Management over the Web. If you have an
interest in these areas these links are worth visiting.
From Data to
Knowledge by Tom Davenport talks about how we continue to
collect data but not turning into information and knowledge. "We are not lacking technology but something else in
converting data into knowledge.", he says.
What is Knowledge
Management? This article by Rebecca O. Barclay and Philip C.
Murray is a good article to get an overview of KM history and
KM practices.
The information
overload within companies and also elsewhere is growing
exponentially with each passing year. This situation hinders
employees from obtaining the information they need efficiently.
Read this article to understand more about the importance of KM.
The first and perhaps
most difficult of launching a knowledge management program is to
put in place a strategy for sharing knowledge. It entails a
collective visioning as to how sharing knowledge can enhance
an organization.
Knowledge and
Knowledge Management by Steve Denning is a Knowledge Management
book presented in the website. Can be single source to get a
comprehensive overview on KM.
One of the most
compelling reasons to use Knowledge Management (KM) is that of
Competitive Intelligence (CI). This discussion illustrates
findings from a leading CI firm.
Full reference: Kock,
N.F., Jr., McQueen, R.J. and Corner, J.L. (1997), The Nature of
Data, Information and Knowledge Exchanges in Business Processes:
Implications for Process Improvement and Organizational
Learning, The Learning Organization, V.4, No.2, pp. 70-80.
